Consumer Repair Request

For AIRgun

STEP 1:
Before sending your airgun in for service please read the FAQs and your owner’s manual.
If you are experiencing problems with your airgun, often the performance can be improved by following recommendations in the FAQs or manual.

Optimal performance can be achieved by:
· Properly cleaning the airgun.
· Using the optimal gas port setting for the ammunition you are shooting.
· Using high quality ammunition.
· Breaking-in the gun by shooting between 50 and 75 rounds.

STEP 2: Contact a product specialist with questions
Have a performance or technical question about your JTS airgun? Submit questions to a JTS product specialist. We will reply to you via your preferred method of contact (email or phone) to discuss your questions. CONTACT A PRODUCT SPECIALIST

STEP 3:
If you feel your airgun STILL needs to be sent the JTS for service:

1. Obtain a Return Authorization (RA) number.
After you submit CONTACT A PRODUCT SPECIALIST form, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number either by phone or email from us. Please fill out the following "Consumer Repair Request" Form.

2. Ensure the airgun is completely unloaded.
It is dangerous and illegal to ship a loaded airgun through the mail.
Visually and physically check the breech, the barrel and the magazine.
If for any reason the airgun cannot be completely unloaded prior to shipping, send an email to customerservice@jtsgroup.us for assistance.

3. Prepare your unloaded airgun for shipping.
Pack your unloaded airgun in the original box, if you have it.
Insure the package for the replacement value of the airgun.

4. Ship the unloaded airgun to us.
We will send the returned address to you when we issue the RA number.

Customer is responsible for inbound shipping and if the issue is determined to be a manufacturer defect, JTS will cover return shipping costs within the continental USA.

If the issue is due to customer misuse, accidental damage, or other non-warranty causes, the customer will be responsible for all shipping charges.

5. Return information for serviced airgun:
Upon completion of service, airgun will be returned to the address provided in the RA form below.
An adult signature will be required upon delivery.
When emailing Customer Service to receive updates on product being serviced, please include the RA and serial number ion the subject line.

for Scope

STEP 1:
Before sending your product to us for service please read the FAQs and your owner’s manual.
If you are experiencing problems with your product, often the performance can be improved by following recommendations in the FAQs or manual.

STEP 2: Contact a product specialist with questions:
Submit questions to a JTS product specialist. We will reply to you via your preferred method of contact (email or phone) to discuss your questions.

STEP 3:

If you feel your product STILL needs to be sent the JTS for service:
After you submit CONTACT A PRODUCT SPECIALIST form, and our specialist decide to let you return the product to us, you will obtain a Return Authorization (RA) number either by phone or email from us.
Please fill out the following "Consumer Repair Request" Form.