Dealer Repair Request

For Airgun

STEP 1:

Before sending your airgun in for service please read the FAQs and your owner’s manual. If you are experiencing problems with your airgun, often the performance can be improved by following recommendations in the FAQs or manual.

Optimal performance can be achieved by:

· Properly cleaning the airgun.
· Using the optimal gas port setting for the ammunition you are shooting.
· Using high quality ammunition.
· Breaking-in the gun by shooting between 50 and 75 rounds.

STEP 2:

If you feel your airgun STILL needs to be sent to JTS for service:

1. Please follow the instruction to pack it, then, send it to us directly. Meantime, please fill out the following "Dealer Repair Request" Form.

2. Ensure the airgun is completely unloaded.
It is dangerous and illegal to ship a loaded airgun through the mail.
Visually and physically check the breech, the barrel and the magazine.
If for any reason the airgun cannot be completely unloaded prior to shipping, send an email to customerservice@jtsgroup.us for assistance.

3. Prepare your unloaded airgun for shipping.
Pack your unloaded airgun in the original box, if you have it.
Insure the package for the replacement value of the airgun.

4. Ship the unloaded airgun to us.
Once you submit the dealer repair request form, we will send the returned address to you.

Customer is responsible for inbound shipping and if the issue is determined to be a manufacturer defect, JTS will cover return shipping costs within the continental USA.

If the issue is due to customer misuse, accidental damage, or other non-warranty causes, the customer will be responsible for all shipping charges.

5. Return information for serviced airgun:
Upon completion of service, airgun will be returned to you.
An adult signature will be required upon delivery.
When emailing Customer Service to receive updates on product being serviced, please include RA number on the subject line.

For Scope

Please fill out the following "Dealer Repair Request" form, and attach all the documents, then, send the returned package to us. Once you submit the dealer repair request form, we will send the returned address to you.